What Services Do You Require?
We provide a comprehensive suite of debt recovery solutions tailored to help your business flourish. Discover the services we can offer to enhance your financial stability.
The goal here is customer retention and rehabilitation. The communication is less aggressive and more focused on reminding the customer of their obligation and finding a swift resolution, like setting up a payment plan. This "soft collections" approach helps recover funds while preserving the relationship between the client and their customer.
The approach is more assertive and persistent as the primary objective is maximum recovery on old, challenging debts. Services include:
- Letters of Demand: Formal written communication demanding payment.
- Call Campaigns: Systematic and frequent phone calls to the debtor.
- SMS and Email Reminders: Digital follow-ups to maintain pressure.
Effectively tracing debtors who can not be reached to re-establish contact and restarting the collection process for accounts that would otherwise be written off.
Our tracing involves searching through:
- Credit bureau databases.
- Public records (deeds, marriage records).
- Social media and online directories.
- Proprietary data sources.
When all other collection efforts fail, Onanga offers a legal pathway to recover the debt. This service is for debtors who have the means to pay but refuse to do so.
The process typically involves:
- Final Letter of Demand: A final warning from a legal representative.
- Summons: Issuing a legal summons to the debtor to appear in court.
- Judgment: Obtaining a court judgment in the client's favor.
- Enforcement: Using legal tools like a Garnishee Order or a Warrant of Execution to satisfy the debt.
In this service, Onanga Debt Collections would purchase portfolios of non-performing debt from clients at a fraction of their face value. The original creditor (like a bank or retailer) receives immediate cash and removes the bad debt from its books. Once purchased, the debt becomes the property of Onanga, which then assumes all the risk and potential reward of collecting it. This offers clients a way to get a guaranteed, albeit small, return on debt they might otherwise write off completely.
Onanga also offer to report delinquent debtors to major credit bureaus (like TransUnion, Experian, etc.). This service is a significant motivator for debtors to pay their accounts. An unpaid listing or default on a credit report negatively impacts a person's credit score, making it difficult for them to get loans, credit cards, or even cellular contracts in the future. The threat of this action, and the promise of updating the bureau once the account is settled, is a powerful and ethical negotiation tool.